What’s a cookie?
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to
access all or parts of our site.
Cookies are either:
Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
Cookies can also be categorised as follows:
Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
At Dunmore Trading we take your privacy seriously and we take every care to ensure that we comply with our obligations under the relevant Irish and European Data Protection Acts. Your personal information refers to the data obtained from you in connection with the service provided. Your privacy is important to us and we promise to respect your personal information. The purpose of our web site privacy statement is to outline how we deal with any personal data provided to us while visiting this website. If you are not happy with any element of the statement set out below you should refrain from use of this website.
We will do our best to ensure that your details are accurate and up-to-date.
Please read the following to learn more about how we collect, store, use and disclose information about you when you interact or use our website or any related events, trade shows, sales or marketing, and/or if you use any of our products or services in any manner.
What does this Privacy Statement cover?
This Privacy Statement covers our treatment of information that we gather when you are accessing or using our Website or Services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below.
What information does Dunmore Trading collect?
- “Personal Data” – this is data that identifies you or can be used to identify or contact you and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number, and billing and credit card information. Such information is only collected from you if you voluntarily submit it to us.
- “Non-Personal Data” – like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.
Information you provide to us:
When you use our Website: We may collect any Personal Information that you choose to send to us or provide to us, for example, in our online contact forms. If you contact us through the Website, we will keep a record of our correspondence.
When you use our Services: We receive and store information you provide directly to us. The types of information we may collect directly from our customers include: names, email addresses, postal addresses, phone numbers, transactional information (including services purchased/bookings made), as well as any other contact or other information they choose to provide to us or upload to our systems, or our support portal, in connection with the Services.
Information we automatically collect:
When you use our Website: When you visit our Website, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.
When you use the Services: Dunmore Trading do not access any customer system, data, content or personal information in relation to our hosted services unless such access has been clearly authorised by the customer in order to provide support and maintenance services. Audit trail reports will give you full visibility and record of any such access.
Contact details recorded when using our services
We will store contact details provided by you, such as name, email address and phone number of the main points of contact who have registered for the purchase of any service and accepted our Terms and Conditions. We also store contact details for invoicing.
We keep contact information that is sent to us via our support portal for the purpose of providing support and maintenance operations.
How do we use the information?
Website: We will use the information we collect via our Website:
- To administer our Website, our events, and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
- To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
- To analyse customers’ use of the Website for trend monitoring, marketing, and advertising purposes;
- For purposes made clear to you at the time you submit your information – for example, to fulfil your request for a brochure, or to provide you with information you have requested about our Services; and
- As part of our efforts to keep our Website safe and secure.
Services: We may use the information we collect from our customers in connection with the Services we provide for a range of reasons, including:
- To set up a user account;
- To provide, operate and maintain the Services;
- To process and complete transactions, and send related information, including transaction confirmations and invoices;
- To manage our customers’ use of the Services, respond to enquiries and comments and provide customer service and support;
- To send customers technical alerts, updates, security notifications, and administrative communications;
- To investigate and prevent fraudulent activities, unauthorised access to the Services, and any illegal activities.
How do we share and disclose information to third parties?
We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:
Vendors, consultants and other service providers: We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include our payment processing providers, website analytics companies, CRM service providers, and email service provider’s.
If Dunmore Trading has received your personal information and subsequently transfers that information to a third-party agent or service provider for processing, Dunmore Trading shall remain responsible for ensuring that such third-party agent or service provider processes your Personal Information to the standard required by the current data protection legislation applicable in Ireland.
We reserve the right to access, read, preserve, and disclose any information as necessary to comply with a legitimate law or court order.
Is my personal information secure?
Dunmore Trading maintains current Epos regulations. We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, unauthorised access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Cookies and other tracking technologies
- Assisting you in navigation;
- Assisting in registration, and your ability to provide feedback;
- Analysing your use of our products, services, or applications; and
- Assisting with our promotional and marketing efforts.
What choices do I have?
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
To receive our marketing communications, you will need to opt-in via the contact forms on our website and give your explicit consent. We may however send you marketing communications regarding a product or service you have previously signed up to. You can opt-out of receiving promotional or marketing communications from us at any time, by using the unsubscribe link in the email communications we send.
If you have any account for our Services, we will still send you non-promotional communications, like service related emails.
How can I update and access my information (Exercise my Data Subject Rights)?
If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject tight available to you under EU General Data Protection Regulation (GDPR), please email us or write to us, details below.
firstname.lastname@example.org or Amelia McFarland Dunmore Trading Dunmore Carrigans Co.Donegal
Please note that we may still use any aggregated and anonymised Personal Information that does not identify any individual, and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
For your convenience, hyperlinks may be posted on our Websites that link to other websites (the “Linked Sites”). We are not responsible for, and this Privacy Statement does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. Linked Sites may collect information in addition to that which we collect on the Websites. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read the privacy statements and policies of each Linked Site that you visit to understand how the information that is collected about you is used and protected.
This web site is owned and operated by Dunmore Trading and is made available to you on the following terms and conditions. By using the site and the services available on it you are deemed to accept these terms and conditions and any additional terms and conditions which expressly apply to services and information provided by third parties.
The information and services available on the site are provided for the sole purpose of the individual. You may not use, print and download information from this site for commercial purpose. You may not otherwise copy, display, transmit or distribute any material from the site. All copyright, database rights and other intellectual property rights in the site and the material available on the site belong to Dunmore Trading or its third party suppliers. Use of the site does not give you any proprietary rights in such materials.
We accept no responsibility or liability for the content of third party suppliers, and we expect users to carry out such verification procedures as are customary and prudent in the circumstances.
Services and information provided on the site by us and our third party suppliers are intended to assist the user. Neither we nor our third party suppliers can guarantee their suitability or prospects of success in any particular case. You should obtain independent verification before relying on information provided on the site in circumstances which may result in loss or damage.
We try to ensure continuous availability of the site and all the services available on it but accept no responsibility for the consequences of interruptions or delays, however caused. We may, additionally, alter the design and specification of the site at any time.
Limitation of liability
Our liability, and the liability of our third party suppliers, for any loss or damage suffered by you as the result of your use of this site is limited to your actual direct damages and, except in the case of fraud, excludes any loss of future earnings, profit or prospects or any consequential or speculative loss. As required by law, this exclusion does not extend to death or personal injury caused by our negligence.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Amelia McFarland by email at email@example.com, by phone on 0838028625 or letter to Dunmore Trading Carrigans Co.Donegal, Ireland F93 XA46.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.
Dated 1October 2018. To be reviewed bi-annually or earlier if required.